3705. Can you give an example of a time when you went above and beyond for a customer?

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Description

Interviewer

Could you share a specific instance where you provided exceptional service by going above the standard expectations for a customer?

Skill Assessed
  • 1. Customer Service : This question assesses your ability to deliver high-quality service and your willingness to put in extra effort to ensure customer satisfaction.

  • 2. Problem Solving : The interviewer wants to see that you can creatively resolve issues that are outside of typical procedures.

  • 3. Initiative : Your response should demonstrate a proactive attitude and the ability to take action without being prompted.

  • 4. Empathy : The ability to understand and share the feelings of the customer is crucial for going above and beyond.

Purpose
  • 1. Assess Problem-Solving Skills : The interviewer wants to understand how you approach and resolve unexpected challenges in customer service.

  • 2. Evaluate Customer Focus : The question is designed to evaluate how much importance you place on customer satisfaction and your commitment to providing a positive customer experience.

  • 3. Examine Work Ethic : Your example should showcase your dedication and willingness to work harder than what the job typically requires.

  • 4. Gauge Initiative : The interviewer is looking to gauge your ability to take charge in situations that require going the extra mile.


Hints
  • 1. Reflect on a specific story : Provide a clear narrative about a time when you took unexpected steps to accommodate or impress a customer.

  • 2. Highlight positive outcomes : Make sure your example shows the positive impact your actions had on the customer, the team, or the company.

  • 3. Showcase your skills : Use this opportunity to demonstrate the skills that helped you excel in that situation.

Tags
Topics: 
Problem Solving
Roles: 
Automotive Technician
CSE
Cashier
Grocery Clerk
Sales Associate
Human Resources Clerk
Human Resources
Sales Associates
Online Order Picker
Front End Cashier
Online Grocery Pickup
Order Filler
Retail Sales Associate
Sales Associate/Cashier
Manager
Team Lead
Operations Manager
Pick-up Associate
Companies: 
Walmart
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