3892. Describe a time when you had to address a performance issue with a direct report

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Description

Interviewer

Could you describe a situation where you had to address a performance issue with someone you were directly responsible for managing?

Skill Assessed
  • 1. Performance Management : Evaluating an individual’s work performance and providing constructive feedback.

  • 2. Communication : Relaying concerns and expectations clearly to the direct report.

  • 3. Leadership : Stepping up to address issues and guide a team member back on track.

  • 4. Problem Solving : Identifying the root of the performance issue and developing a plan to remedy it.

Purpose
  • 1. Assessing Leadership Ability : Understanding how you take charge of difficult situations regarding team management.

  • 2. Evaluating Conflict Resolution Skills : Gauging your approach to handling and resolving conflicts that arise from performance issues.

  • 3. Understanding Team Development : Learning about your strategies for developing and improving team member performance.

  • 4. Analyzing Communication Style : Determining your effectiveness in communicating expectations and feedback to subordinates.


Hints
  • 1. Reflect on Experience : Think of a specific instance where you effectively addressed a performance issue, highlighting your approach and resolution.

  • 2. Focus on Process : Explain the steps you took to identify the problem, communicate with the team member, and the action plan implemented.

  • 3. Discuss Outcome : Share the results of your intervention, especially if the performance improved and how you followed up.

Tags
Topics: 
Leadership
Communication
Roles: 
Operations Manager
Companies: 
Walmart
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