3764. How did you go above and beyond for somebody?

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Interviewer

Can you describe a time when you went above and beyond for someone?

Skill Assessed
  • 1. Customer Service : Demonstrating commitment to providing exceptional service to customers by going the extra mile.

  • 2. Initiative : Highlighting the ability to take actions that go beyond the basic job requirements without being asked.

  • 3. Problem Solving : Exhibiting the capacity to handle unexpected challenges and come up with creative solutions.

  • 4. Empathy : Showing understanding and support for the feelings and needs of others.

Purpose
  • 1. Assess Dedication : Evaluating if you are someone who is willing to put in extra effort to ensure customer satisfaction.

  • 2. Gauge Proactivity : Understanding if you naturally take initiative or wait to be directed.

  • 3. Understand Values : Gleaning insights into your personal values and work ethic.

  • 4. Evaluate Impact : Determining your capacity to make a significant positive impact on customers and the team.


Hints
  • 1. Reflect on an impactful instance : Think of a specific occasion where your actions clearly exceeded the expected level of service or help.

  • 2. Include the outcome : Discuss the results of your actions, especially how it benefited the other party or contributed to your team or company.

  • 3. Mention feedback received : If you received any formal recognition or positive feedback as a result of going above and beyond, mention this in your response.

Tags
Topics: 
Work Ethic
Roles: 
Sales Associate
Personal Shopper
Pick-up Associate
Companies: 
Walmart
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