3208. How do you handle an under-performing team member?

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Description

Interviewer

Describe a time when you had to manage an under-performing team member. How did you handle the situation and what was the outcome?

Skill Assessed
  • 1. Leadership : Evaluates your ability to lead and motivate team members, even when they are not meeting expectations.

  • 2. Problem Solving : Assesses your capability to identify the root causes of underperformance and to develop effective solutions.

  • 3. Communication : Determines how adept you are at having difficult conversations and providing constructive feedback.

  • 4. Conflict Resolution : Looks at your proficiency in dealing with interpersonal conflicts within a team setting.

Purpose
  • 1. Assessment of Management Skills : To understand how you manage and elevate team members who are struggling.

  • 2. Team Dynamics Understanding : To gauge your understanding of the impact of individual performance on team success.

  • 3. Adaptability : To assess your ability to adapt your management style to different individuals' needs.

  • 4. Outcome Focused Approach : To see if you focus on outcomes and can drive the under-performing member towards improved results.


Hints
  • 1. Focus on a specific instance : Detail a particular situation where you had to address underperformance, the actions you took, and the results of those actions.

  • 2. Explain your thought process : Articulate the steps you took to understand the problem and how you decided upon your course of action.

  • 3. Highlight the result : Emphasize the outcome of the situation, especially if it showcases a positive turn-around in the team member's performance.

Tags
Topics: 
Leadership
Conflict Resolution
Roles: 
Portfolio Lead
Companies: 
Salesforce
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