3858. How to deal with co-workers who are difficult to manage

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Description

Interviewer

Can you describe an approach you have taken when faced with a co-worker who was particularly challenging to manage?

Skill Assessed
  • 1. Conflict Resolution : The ability to negotiate and resolve disagreements in a constructive manner.

  • 2. Empathy : Understanding and sharing the feelings of others, which is crucial for managing difficult co-workers effectively.

  • 3. Leadership : Demonstrating the capacity to lead and influence co-workers, even when they may be resistant or challenging.

  • 4. Communication : Using clear, effective communication to manage and resolve issues with co-workers.

Purpose
  • 1. Assessing Problem-Solving Skills : Evaluating your ability to handle conflicts and resolve issues within the team.

  • 2. Understanding Management Style : Gauging how you motivate and manage individuals with varying personalities and work styles.

  • 3. Evaluating Leadership Qualities : Examining your capability to take charge and guide a challenging team member towards common goals.

  • 4. Assessing Team Dynamics : Learning about how you contribute to team cohesion and a productive work environment, despite challenges.


Hints
  • 1. Use 'I' Statements : Focus on your own experience by using 'I' statements to describe how you have managed difficult situations, which keeps the discussion objective and centered on your actions and perspectives.

  • 2. Detail the Process : Outline the steps you took to manage the relationship or resolve the conflict, providing insight into your problem-solving strategy.

  • 3. Reflect on the Outcome : Explain what was achieved through your actions, highlighting successful resolutions and what you learned from the experience.

Tags
Topics: 
Leadership
Conflict Resolution
Roles: 
Head of Department
Companies: 
Walmart
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