Description
Can you tell me about a time when you had to address a situation with an employee who called out of work two times consecutively? How did you manage that scenario?
1. Leadership : The ability to guide and influence team members, set expectations, and address attendance issues effectively.
2. Communication : The capacity to converse articulately with the employee to understand their situation and convey company policy and consequence.
3. Problem Solving : The aptitude to identify the underlying issue of the absences and determine a reasonable course of action.
4. Conflict Resolution : The skill to handle potentially sensitive situations that may develop from repeated absences, including resolving disputes and maintaining a positive work environment.
1. Assessment of Leadership Style : Understanding your approach to managing and leading team members, especially in situations requiring corrective action.
2. Understanding of Policies and Procedures : Gauging your knowledge of and adherence to company policies regarding attendance and expectations for employee behavior.
3. Evaluating Problem-Solving Capabilities : Determining your ability to analyze and solve workforce management issues.
4. Crisis Management Assessment : Judging how you navigate challenging situations that might affect team dynamics and morale.
1. Context is key : Provide a background for the situation to set the stage for your response, making sure to explain the circumstances leading to the employee's absences.
2. Focus on actions and outcomes : Detail specific actions you took in handling the situation and discuss the outcomes of those actions, demonstrating effective conflict resolution and managerial decision-making.
3. Reflect on lessons learned : Share insights or lessons you gained from the experience, showing your ability to reflect and grow from managerial challenges.