4287. How would you handle an employee calling out two times in a row?

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Description

Interviewer

Can you tell me about a time when you had to address a situation with an employee who called out of work two times consecutively? How did you manage that scenario?

Skill Assessed
  • 1. Leadership : The ability to guide and influence team members, set expectations, and address attendance issues effectively.

  • 2. Communication : The capacity to converse articulately with the employee to understand their situation and convey company policy and consequence.

  • 3. Problem Solving : The aptitude to identify the underlying issue of the absences and determine a reasonable course of action.

  • 4. Conflict Resolution : The skill to handle potentially sensitive situations that may develop from repeated absences, including resolving disputes and maintaining a positive work environment.

Purpose
  • 1. Assessment of Leadership Style : Understanding your approach to managing and leading team members, especially in situations requiring corrective action.

  • 2. Understanding of Policies and Procedures : Gauging your knowledge of and adherence to company policies regarding attendance and expectations for employee behavior.

  • 3. Evaluating Problem-Solving Capabilities : Determining your ability to analyze and solve workforce management issues.

  • 4. Crisis Management Assessment : Judging how you navigate challenging situations that might affect team dynamics and morale.


Hints
  • 1. Context is key : Provide a background for the situation to set the stage for your response, making sure to explain the circumstances leading to the employee's absences.

  • 2. Focus on actions and outcomes : Detail specific actions you took in handling the situation and discuss the outcomes of those actions, demonstrating effective conflict resolution and managerial decision-making.

  • 3. Reflect on lessons learned : Share insights or lessons you gained from the experience, showing your ability to reflect and grow from managerial challenges.

Tags
Topics: 
Leadership
Conflict Resolution
Roles: 
Manager
Companies: 
Starbucks
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