Description
Tell me about a time when you had to work with a co-seller on the account team who was particularly difficult to work with. How did you approach the situation, and what was the outcome?
1. Conflict resolution : Assesses the candidate's ability to navigate and resolve interpersonal conflict within a team setting.
2. Communication : Evaluates how the candidate uses communication to understand and address issues with a co-seller.
3. Teamwork : Determines the candidate's propensity for maintaining team collaboration and cohesiveness in the face of challenges.
4. Emotional intelligence : Tests the candidate's capacity to empathize with others and manage their own emotions in a professional context.
1. Behavioral analysis : To understand how the candidate behaves in challenging team situations and learn about their methods for resolution.
2. Cultural fit : To assess whether the candidate’s conflict resolution style aligns with the company's cultural values and team dynamics.
3. Coping mechanisms : To discover the strategies the candidate employs to cope with and adapt to interpersonal challenges at work.
4. Reflection and learning : To gauge the candidate's ability to reflect on difficult interactions and extract learnings to apply to future scenarios.
1. Demonstrate empathy : Highlight the importance of showing understanding and respect for a co-seller’s perspective, even when they are difficult to work with.
2. Share specific strategies : Suggest outlining concrete steps taken to resolve the conflict or improve the working relationship.
3. Focus on positive outcomes : Encourage discussing the positive results or growth that came from handling the challenging situation.