3456. Tell me about a problem that you solved in your previous job

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Description

Interviewer

Describe a situation in a previous role where you were faced with a problem and explain the steps you took to resolve it.

Skill Assessed
  • 1. Problem Solving : This skill is necessary to demonstrate the ability to address and navigate difficulties or challenges in the workplace.

  • 2. Analytical Thinking : Demonstrates the candidate's ability to break down a complex problem into manageable parts to find a solution.

  • 3. Creativity : Often problems aren't textbook so creative thinking might be key to finding an innovative solution.

  • 4. Learning from Experience : Reflects the capacity to take lessons from past challenges to improve future performance.

Purpose
  • 1. Assessing Experience : To gauge your practical exposure to real-world issues and your methodology in addressing them.

  • 2. Understanding Approach : To comprehend how you approach problems and what steps you take to resolve them.

  • 3. Evaluating Outcomes : To learn about the effectiveness of the solution you implemented and what outcomes it produced.

  • 4. Judging Relevance : To judge whether your past experiences align with the type of challenges faced in the role you're applying for.


Hints
  • 1. Clear Structure : Keep your answer well-structured, such as using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process and actions.

  • 2. Focus on Your Role : Center your response on your direct contributions and decision-making in solving the problem.

  • 3. Outcome relevancy : Highlight the relevance of the outcome to the business or project goals, showing the impact of your solution.

Tags
Topics: 
Problem Solving
Technical Skills
Roles: 
Technical Support Engineer
Companies: 
Salesforce
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