3245. Tell me about a time that you disagreed with management

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Description

Interviewer

Describe an instance when you had a disagreement with a decision or direction set by management. How did you handle the situation and what was the outcome?

Skill Assessed
  • 1. Conflict resolution : Demonstrates ability to handle disagreements professionally without creating further conflict.

  • 2. Communication : Shows the capacity to articulate a different viewpoint effectively and receptively engage in two-way dialogue.

  • 3. Judgment : Reflects the candidate's ability to assess when to raise concerns and how to choose appropriate situations for dissent.

  • 4. Influence : Indicates the power to persuade or affect management's decisions while maintaining a constructive relationship.

Purpose
  • 1. Assessing professionalism : Evaluates how you remain professional even when you disagree with higher-ups.

  • 2. Understanding of hierarchy : Gauges your understanding of company hierarchy and how to navigate challenging situations within it.

  • 3. Problem-solving ability : Considers your capability to propose solutions or alternatives when opposing management's views.

  • 4. Team dynamics : Analyzes how your actions may affect team harmony and how you preserve a collaborative environment despite disagreements.


Hints
  • 1. Reflect on the rationale : Consider describing why you disagreed, emphasizing your logical reasoning and problem-solving skills.

  • 2. Display empathy : Show understanding of management's perspective to demonstrate your emotional intelligence and capacity for seeing the bigger picture.

  • 3. End on a positive note : Conclude your response by sharing what was learned or how the situation improved because of your input, underscoring a positive outcome.

Tags
Topics: 
Communication
Conflict Resolution
Roles: 
Customer Success Manager
Cloud Strategist
Companies: 
Salesforce
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