Description
Describe an occasion where you faced a significant objection from a potential client during a sales pitch or negotiation and explain how you managed to address the objection.
1. Objection Handling : Demonstrates the ability to address and overcome customer objections during a sales process.
2. Communication : Requires the candidate to articulate thoughts clearly and persuasively to convince the client.
3. Problem Solving : Shows the candidate's capacity to find solutions to client concerns and objections.
4. Resilience : Indicates the strength of the candidate's perseverance and ability to maintain a positive attitude in the face of rejection or difficulty.
1. Experience Evaluation : Assesses the candidate's past experiences in handling objections which are common in sales roles.
2. Sales Tactics : Evaluates the candidate’s sales skills and their ability to employ different strategies to win over clients.
3. Client Relationship Management : Determines how the candidate builds and maintains positive relationships with clients, even when facing objections.
4. Composure : Observes how the candidate remains composed and deals with pressure during challenging sales scenarios.
1. Structure your response : Organize your thoughts using the STAR method (Situation, Task, Action, Result) to give a clear and concise account.
2. Emphasize learning : Discuss what you learned from the experience and how it has improved your sales approach.
3. Provide specifics : Detail the nature of the objection and specifically how you managed to address or mitigate it.