2563. Tell me about a time where something broke and you had to fix it

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Description

Interviewer

Can you describe an instance when you faced a breakdown or failure in a process or system, and you took the initiative to resolve the issue? Walk me through the steps you took to identify the problem, how you developed a solution, and what the outcome was.

Skill Assessed
  • 1. Problem-solving : Demonstrating the ability to effectively identify issues and develop solutions.

  • 2. Resourcefulness : The capacity to use available resources to overcome challenges.

  • 3. Critical thinking : Applying analysis and logical reasoning to address problems.

  • 4. Technical skills : Specific knowledge and technical ability relevant to dealing with the broken item or system.

Purpose
  • 1. Evaluating experience : Understanding your past experience in handling breakdowns and your approach to fixing issues.

  • 2. Judging problem-solving ability : Assessing how you approach complex problems and your ability to navigate them successfully.

  • 3. Assessing adaptability : Gauging your ability to adapt to unforeseen challenges and situations.

  • 4. Gauging resourcefulness : Determining if you can creatively use resources to find solutions.


Hints
  • 1. Describe the context : Provide background on the situation where something broke to set the stage for your story.

  • 2. Detail your action steps : Clearly outline the specific actions you took to address the problem.

  • 3. Share the results : End your response by explaining the outcomes of your actions, emphasizing any positive impact made.

Tags
Topics: 
Problem Solving
Technical Skills
Roles: 
Business Analyst
Companies: 
IBM
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