Description
Can you tell me about a time when you had to address an employee's performance issues? What steps did you take, and what was the outcome?
1. Conflict resolution : Indicates your ability to handle difficult conversations and resolve issues that affect team performance.
2. Leadership : Assesses your capacity to lead and make tough decisions when managing a team.
3. Communication : Evaluates your capability to convey difficult feedback effectively and constructively.
4. Problem solving : Shows your approach to diagnosing performance issues and implementing solutions.
1. Experience assessment : The interviewer wants to understand your past experience dealing with underperforming employees.
2. Approach evaluation : The interviewer is interested in your strategy for addressing and rectifying performance issues.
3. Impact understanding : The interviewer seeks to gauge the effectiveness of your interventions on employee performance and morale.
4. Management style insight : The interviewer desires to learn more about your management style, particularly in challenging situations.
1. Include the stages of intervention : Discuss the different stages you went through when dealing with the issue, such as monitoring, feedback, and action plans.
2. Focus on the resolution : Make sure to highlight the outcome of the intervention and what you learned from the experience.
3. Mention support mechanisms : Include how you supported the employee through the process and provided opportunities for improvement.