4171. What would you do if the store is really busy, but you need to take the trash out?

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Interviewer

Imagine you are in a situation where the store is extremely busy, but there is also a need to take care of an operational task such as taking out the trash. How would you prioritize your responsibilities and what action would you take?

Skill Assessed
  • 1. Prioritization : Determining which actions are most critical to perform when faced with multiple responsibilities.

  • 2. Time Management : Managing one's work efficiently to handle tasks within the available time frame.

  • 3. Decision Making : Choosing an appropriate course of action from the available options in a pressure situation.

  • 4. Situational Awareness : Being aware of the immediate environment and its demands, and responding accordingly.

Purpose
  • 1. Assessing Ability to Handle Pressure : Understanding how you manage tasks under stressful, busy conditions.

  • 2. Evaluating Task Management : Examining your capability to identify and organize tasks based on their urgency and importance.

  • 3. Judging Operational Insight : Checking your understanding of operational needs in a service environment such as a busy store.

  • 4. Analyzing Problem Solving Approach : Observing how you approach and solve problems in a real-world context.


Hints
  • 1. Evaluate the impact : Consider the consequences of neglecting either task and use this to inform your decision.

  • 2. Mention seeking help : If appropriate, refer to the possibility of delegating tasks or seeking assistance from colleagues to manage both responsibilities.

  • 3. Suggest a balanced approach : You may discuss a strategy that allows you to address both tasks effectively, such as briefly stepping away to handle the trash quickly and returning to the busy store environment.

Tags
Topics: 
Problem Solving
Pressure Management
Roles: 
Shift Supervisor
Companies: 
Starbucks
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