Description
Can you tell me about a time when you had to address a colleague's behavior that was not in line with the company's standards?
1. Conflict resolution : This question gauges your ability to manage and resolve conflicts in a professional manner.
2. Communication : Your response will show your communication skills in delicate situations where direct feedback is necessary.
3. Leadership : Confronting a colleague requires a level of leadership, especially when it comes to enforcing company policies.
4. Interpersonal skills : Handling such situations effectively requires good interpersonal skills to maintain a positive work relationship after the confrontation.
1. Understanding of company standards : The interviewer wants to ensure you have a clear understanding of the company's standards and the importance of upholding them.
2. Adherence to policy : The question seeks to confirm your willingness to adhere to and enforce company policies.
3. Teamwork evaluation : The interviewer is assessing your ability to work in a team by handling issues without creating disharmony.
4. Assessment of professionalism : How you confront a colleague reflects on your professional maturity and approach to workplace ethics.
1. Reflect on the context : Provide the background information to set the stage for your story. The 'Situation' and 'Task' in the STAR method.
2. Focus on your actions : Concentrate on what you did. Use 'I' statements to explain your 'Action' in the STAR method.
3. Share the resolution : Describe the outcome of the confrontation and what you learned. This is the 'Result' in the STAR method.