4384. Describe a situation where you had to confront someone for doing something outside the standards

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Interviewer

Can you tell me about a time when you had to address a colleague's behavior that was not in line with the company's standards?

Skill Assessed
  • 1. Conflict resolution : This question gauges your ability to manage and resolve conflicts in a professional manner.

  • 2. Communication : Your response will show your communication skills in delicate situations where direct feedback is necessary.

  • 3. Leadership : Confronting a colleague requires a level of leadership, especially when it comes to enforcing company policies.

  • 4. Interpersonal skills : Handling such situations effectively requires good interpersonal skills to maintain a positive work relationship after the confrontation.

Purpose
  • 1. Understanding of company standards : The interviewer wants to ensure you have a clear understanding of the company's standards and the importance of upholding them.

  • 2. Adherence to policy : The question seeks to confirm your willingness to adhere to and enforce company policies.

  • 3. Teamwork evaluation : The interviewer is assessing your ability to work in a team by handling issues without creating disharmony.

  • 4. Assessment of professionalism : How you confront a colleague reflects on your professional maturity and approach to workplace ethics.


Hints
  • 1. Reflect on the context : Provide the background information to set the stage for your story. The 'Situation' and 'Task' in the STAR method.

  • 2. Focus on your actions : Concentrate on what you did. Use 'I' statements to explain your 'Action' in the STAR method.

  • 3. Share the resolution : Describe the outcome of the confrontation and what you learned. This is the 'Result' in the STAR method.

Tags
Topics: 
Conflict Resolution
Leadership
Roles: 
Barista
Shift Supervisor
Companies: 
Starbucks
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