4406. Describe a time when you coached a coworker on a mistake

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Description

Interviewer

Can you recall a situation where you noticed a colleague making an error and you stepped in to offer guidance? Could you share what happened, how you approached the coaching, the advice you gave, and their response to your input?

Skill Assessed
  • 1. Coaching : Ability to provide guidance and constructive feedback to help others improve their skills.

  • 2. Communication : Effectively conveying information and ensuring understanding from the recipient.

  • 3. Interpersonal Skills : Engaging with a coworker in a helpful and supportive manner without inciting defensiveness.

  • 4. Problem-Solving : Identifying an issue and determining a tactful approach to address and correct it.

Purpose
  • 1. Evaluating Leadership : Assessing your potential to lead and guide others.

  • 2. Understanding Team Dynamics : Gauging your ability to work within a team and improve group performance.

  • 3. Judging Conflict Resolution : Determining your approach to handling and resolving misunderstandings or mistakes.

  • 4. Assessing Mentorship : Reviewing your capability to mentor and cultivate growth in others.


Hints
  • 1. Reflect on tone and approach : You should think about how you communicated your feedback and make sure to highlight the importance of a constructive and supportive tone.

  • 2. Emphasize learning : You want to demonstrate that your coaching led to growth and learning, not just correction.

  • 3. Discuss the outcome : Share how your intervention affected the coworker’s performance or behavior going forward.

Tags
Topics: 
Leadership
Communication
Roles: 
Shift Supervisor
Companies: 
Starbucks
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