Description
Describe a situation where you had to deal with an employee or team member who was not meeting performance expectations. How did you address the issue, and what was the outcome?
1. Leadership : Shows the ability to guide team members and take charge in situations requiring correction or improvement.
2. Communication : Reflects the capacity to communicate effectively with underperforming individuals, providing clear feedback and constructive criticism.
3. Problem Solving : Demonstrates the aptitude for identifying the root causes of underperformance and developing actionable solutions.
4. Conflict Resolution : Indicates the competence to navigate and resolve conflicts that may arise due to performance issues, maintaining a healthy team dynamic.
1. Assessment of leadership style : Understands how you exert influence and provide guidance in challenging situations.
2. Evaluation of communication techniques : Examines your ability to have tough conversations and articulate expectations and feedback clearly.
3. Insight into problem-solving strategies : Gathers information on your approach to diagnosing performance issues and implementing remedies.
4. Understanding of team dynamics management : Assesses your ability to maintain team morale and cohesion while addressing individual performance issues.
1. Discuss a specific incident : You should describe a particular instance where you successfully handled an underperforming individual, including the steps you took and the resolution reached.
2. Outline the follow-up process : Discuss any measures you put in place to monitor the employee's improvement after your initial intervention.
3. Highlight personal development : Mention any steps taken to encourage personal growth or additional training for the individual involved.