Description
Could you describe a situation where you faced customer pushback and explain how you managed to handle it?
1. problem-solving : Ability to think through challenges and find workable solutions.
2. communication : Effective in conveying ideas and persuading customers.
3. emotional intelligence : Understanding and responding to the emotions of both oneself and the customer to defuse tension.
4. customer service : Commitment to ensuring customer satisfaction while balancing the interests of the company.
1. assessing conflict resolution : Evaluating how you resolve conflicts with customers.
2. evaluating problem-solving skills : Gauging your approach to solving issues when facing resistance.
3. judging communication skills : Observing how you communicate under pressure with clients or customers.
4. testing resilience : Looking at your ability to maintain composure and persistence despite challenges.
1. highlight active listening : Mention how you use active listening to understand the customer's perspective before addressing pushback.
2. describe resolution steps : Detail the steps you took to address the pushback and reach a resolution.
3. reflect on the outcome : Explain what you learned from the experience and how it has improved your customer handling skills.