3819. Who do you service first: a regular customer, a pregnant woman, or a mother with a crying child?

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Description

Interviewer

Imagine you're on the sales floor and you have three customers who need assistance at the same time: a regular customer who you recognize, a pregnant woman who seems tired, and a mother with a crying child. Who would you approach and assist first?

Skill Assessed
  • 1. Priority setting : Ability to quickly assess and prioritize customers' needs based on urgency and importance.

  • 2. Customer service : Understanding of providing exceptional customer experience to different types of customers.

  • 3. Situational Judgment : Shows the candidate’s ability to make sound decisions when faced with multifaceted scenarios.

  • 4. Problem-solving : Demonstrates the ability to analyze a situation with multiple variables and find the best solution.

Purpose
  • 1. Assess customer focus : Evaluates how you prioritize customer needs and who you believe requires immediate attention.

  • 2. Evaluate empathy : The question seeks to understand your level of empathy and how it influences your decision-making in customer service.

  • 3. Determine problem-solving abilities : Looks at your capability to navigate difficult customer service situations effectively.

  • 4. Understand situational awareness : Measures how well you can assess and act according to different situations on the sales floor.


Hints
  • 1. Consider urgency : Think about which customer's need may be the most urgent or time-sensitive.

  • 2. Reflect on store policies : Remember to factor in any store policies that might dictate how to handle such situations.

  • 3. Demonstrate your reasoning : Be prepared to explain the thought process behind your decision.

Tags
Topics: 
Problem Solving
Roles: 
Sales Associate
Companies: 
Walmart
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