4109. Describe a time when you had conflict with a senior

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Description

Interviewer

Tell me about a time you faced a conflict with someone in a higher position than you. How did you handle the situation?

Skill Assessed
  • 1. Conflict Resolution : This question assesses your ability to navigate and resolve disagreements or disputes, particularly with those in authority.

  • 2. Communication : It evaluates your capability to express your thoughts clearly and assertively without escalating the conflict.

  • 3. Professionalism : The question is designed to determine how you maintain a professional demeanor when addressing and resolving conflicts, especially under challenging circumstances.

  • 4. Emotional Intelligence : This seeks to understand how you demonstrate awareness and control over your emotions when dealing with sensitive situations.

Purpose
  • 1. Assess conflict management : The interviewer wants to know if you can handle disputes professionally without causing disruption to the workplace.

  • 2. Evaluate respect for hierarchy : Understanding your approach when dealing with authority figures, ensuring that you can be respectful while still advocating for your perspective or needs.

  • 3. Understand problem-solving approach : To gauge your capability to actively find a positive resolution to a conflict rather than ignoring or avoiding it.

  • 4. Determine team dynamics : This question clarifies how you fit into a team structure and work under leadership, which is crucial in a collaborative corporate environment.


Hints
  • 1. Reflect on the challenge : Think of a situation where the conflict was not just personal but had a professional impact, requiring you to come up with a strategic resolution.

  • 2. Outcome matters : Focus on a scenario where the outcome demonstrates your ability to resolve the conflict effectively, showing your professionalism and growth.

  • 3. Highlight learnings : Ensure to discuss what you learned from the experience and how it improved your professional relationships or skills going forward.

Tags
Topics: 
Conflict Resolution
Communication
Roles: 
Business Analyst
Companies: 
McKinsey & Company
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