3894. Describe how you solved an argument on the job

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Description

Interviewer

Can you tell me about a time when you had to resolve an argument while working? How did you handle the situation?

Skill Assessed
  • 1. Conflict Resolution : Evaluates the ability to handle disputes professionally and constructively.

  • 2. Communication : Assesses the capacity to communicate clearly and effectively to de-escalate conflicts.

  • 3. Emotional Intelligence : Measures the awareness and management of one's own and others' emotions during a disagreement.

  • 4. Problem Solving : Tests the capability to find solutions that satisfy all parties involved in the argument.

Purpose
  • 1. Understand approach to conflict : To see if you can stay calm and rational when faced with disagreements at work.

  • 2. Assess collaborative skills : To gauge whether you can work with others to resolve issues without escalating them.

  • 3. Evaluate interpersonal dynamics : To determine if you have the interpersonal skills necessary to navigate challenging social interactions on the job.

  • 4. Judge fit for team culture : To see if the way you manage conflicts aligns with the company's approach and values.


Hints
  • 1. Focus on resolution : Make sure your example emphasizes the resolution and what actions you took to reach it.

  • 2. Highlight teamwork : If applicable, discuss how you collaborated with others to solve the argument, showing teamwork.

  • 3. Show learning and growth : Reflect any lessons you learned from the experience that have helped you handle future arguments.

Tags
Topics: 
Conflict Resolution
Communication
Roles: 
Cashier
Companies: 
Walmart
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