4061. Explain a situation where you differed with a superior and how you resolved it

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Interviewer

Can you tell me about a time when you had a different opinion than your superior, and how you worked through this disagreement?

Skill Assessed
  • 1. Conflict resolution : This question evaluates your ability to manage and resolve disagreements in a professional setting.

  • 2. Communication : Effective communication is key in discussing and resolving differences with superiors, demonstrating your ability to convey your perspective clearly and diplomatically.

  • 3. Emotional intelligence : Measures your awareness of your own emotions and those of others when handling delicate situations like disagreements.

  • 4. Professionalism : Assesses your ability to maintain a professional demeanor and respect for the organizational hierarchy while advocating for your views.

Purpose
  • 1. Assessing problem-solving approach : Identifies how creatively and effectively you approach resolving conflicts with higher-ups.

  • 2. Understanding interpersonal skills : Explores how you interact with superiors, particularly under challenging circumstances.

  • 3. Judging convictions and self-advocacy : Evaluates your confidence in your perspectives and your ability to advocate for them appropriately.

  • 4. Evaluating adherence to hierarchy : Considers your respect for the company structure while addressing disputes with superiors.


Hints
  • 1. Focus on collaboration : Emphasize your willingness to seek collaborative solutions and build consensus with your superior.

  • 2. Articulate the learning outcome : Discuss what you learned from the experience and how it helped you grow professionally.

  • 3. Illustrate the impact : Explain how resolving the disagreement benefited the project, team, or company to underline the value of handling such situations effectively.

Tags
Topics: 
Conflict Resolution
Communication
Roles: 
Junior Associate
Companies: 
McKinsey & Company
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