4366. Have you worked with the public?

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Description

Interviewer

Could you tell me about a time when you have worked with the public?

Skill Assessed
  • 1. Customer Service : Ability to interact positively with customers and ensure their satisfaction.

  • 2. Communication : Requires clear verbal and non-verbal communication skills to address public inquiries effectively.

  • 3. Patience : Necessary for dealing with a variety of customer behaviors and potentially difficult situations.

  • 4. Problem-Solving : Critical thinking to resolve any issues customers may present.

Purpose
  • 1. Assessing Experience : Determining whether you have direct experience in customer-facing roles.

  • 2. Evaluating Soft Skills : Understanding your interpersonal and communication skills through real-world examples.

  • 3. Understanding of Customer Service : Finding out if you comprehend the importance and intricacies of customer service.

  • 4. Conflict Resolution : Judging your ability to handle conflicts or challenges when working with the public.


Hints
  • 1. Highlight diverse interactions : Discuss your experience dealing with a range of customers and scenarios.

  • 2. Share specific examples : Provide concrete instances where you successfully assisted members of the public.

  • 3. Reflect on learning experiences : Mention any learning or growth you achieved through your public interactions.

Tags
Topics: 
Communication
Roles: 
Barista
Companies: 
Starbucks
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