4367. Describe a situation where you saw a coworker do something that wasn't in line with company policy

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Description

Interviewer

Can you recount a time when you witnessed a coworker's actions that contradicted our company's policies? Please share what you observed and how you addressed the situation.

Skill Assessed
  • 1. Integrity : Demonstrates the candidate's commitment to ethical standards and company policies.

  • 2. Judgment : Indicates how the candidate assesses situations and determines the appropriate course of action when faced with policy violations.

  • 3. Interpersonal Skills : Shows the ability to handle sensitive situations involving coworkers diplomatically.

  • 4. Problem Solving : Reflects the candidate's ability to address and resolve conflicts or issues in the workplace effectively.

Purpose
  • 1. Ethical Evaluation : This question aims to evaluate your ethical decision-making process in challenging situations.

  • 2. Conflict Management : The interviewer wants to gauge your ability to manage and resolve conflicts in the workplace.

  • 3. Policy Adherence : This helps the interviewer understand your familiarity and compliance with company policies.

  • 4. Communication : The way you communicate the incident to your coworker and management speaks volumes about your communication skills.


Hints
  • 1. Reflect on the seriousness of the incident : Think about a scenario where the policy breach was significant enough to challenge your reaction and share how you measured the seriousness of the situation.

  • 2. Consider the steps you took to resolve the issue : If you talked to the coworker or reported the incident, describe the rationale behind your actions and the outcome.

  • 3. Address the results and learning : Be prepared to discuss what followed after you took action and what you learned from the experience.

Tags
Topics: 
Conflict Resolution
Work Ethic
Roles: 
Barista
Companies: 
Starbucks
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