4319. How did you solve conflict with co-workers?

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Description

Interviewer

Could you tell me about a time when you had a disagreement with a co-worker and how you resolved it?

Skill Assessed
  • 1. Conflict resolution : The ability to handle and defuse conflicts in the workplace professionally.

  • 2. Interpersonal communication : Effectively communicating with others to reach a resolution.

  • 3. Empathy : Understanding and sharing the feelings of others involved in the conflict.

  • 4. Teamwork : Working collaboratively with others despite differences to maintain a functioning work environment.

Purpose
  • 1. Understanding conflict management : Assesses your ability to handle disputes and indicates how you interact within a team setting during conflict.

  • 2. Evaluating teamwork dynamics : Gauges your capability to work as part of a team, even under challenging circumstances.

  • 3. Assessing communication skills : Determines how effectively you communicate with others to solve problems.

  • 4. Judging maturity and professionalism : Reveals your level of maturity and professionalism when dealing with uncomfortable situations.


Hints
  • 1. Focus on the resolution : Emphasize the steps taken to resolve the conflict and the outcome, rather than the conflict itself.

  • 2. Highlight collaboration : Discuss how you worked with the co-worker or a team to find a common ground or a compromise.

  • 3. Describe your thought process : Explain the reasoning behind your approach to solving the conflict and what considerations you had in mind.

Tags
Topics: 
Conflict Resolution
Teamwork
Roles: 
Barista
Companies: 
Starbucks
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