3374. What did you learn from them?

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Interviewer

Tell me about a time when you learned something valuable from a team member or a customer. What was the situation and what did you learn?

Skill Assessed
  • 1. Reflective Learning : Reflective learning skills show your ability to learn from experiences and incorporate those lessons into your future work.

  • 2. Adaptability : Adaptability skills demonstrate your ability to take in new information and adjust your behavior or techniques accordingly.

  • 3. Active Listening : Active listening skills are crucial to understand and absorb information shared by others.

  • 4. Application of Knowledge : Application of knowledge shows your capability to take what you learn and apply it effectively in subsequent scenarios.

Purpose
  • 1. Understanding of Learning Processes : This question aims to gauge your processes for learning and development within a team or customer interactions.

  • 2. Evidence of Continuous Improvement : Interviewers want to see that you're committed to self-improvement and ongoing learning in your professional role.

  • 3. Collaboration Insight : The response can provide insight into how you collaborate with others and value their input.

  • 4. Practical Application : Interviewers are interested in how you take theoretical or observed learnings and put them into practice.


Hints
  • 1. Focus on Key Learnings : Highlight significant insights gained from the interaction, rather than giving a general description of the event.

  • 2. Describe the Impact : Explain how this learning experience has affected your approach or contributed to your role or team.

  • 3. Show Appreciation for Diversity of Thought : Demonstrate respect and value for different perspectives and ideas from team members or customers.

Tags
Topics: 
Communication
Teamwork
Roles: 
Customer Success Manager
Companies: 
Salesforce
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