4188. Describe a time you had conflict at work

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Description

Interviewer

Can you tell me about a time when you experienced a conflict at work and how you handled it?

Skill Assessed
  • 1. Conflict resolution : Assesses your ability to navigate disagreements and resolve conflicts in a professional manner.

  • 2. Communication : Evaluates your capability to clearly and effectively communicate during a conflict situation.

  • 3. Emotional intelligence : Looks at your awareness of your own emotions and those of others when dealing with tense situations.

  • 4. Problem solving : Measures your capability to identify the underlying issues in a conflict and propose effective solutions.

Purpose
  • 1. Understanding of conflict dynamics : Determines your recognition of the factors that can lead to work-related conflicts.

  • 2. Assessment of interpersonal skills : Gauges your ability to maintain professional relationships even when conflicts arise.

  • 3. Judgment and decision-making : Inspects your capacity to make sound decisions that resolve conflicts for the benefit of the team and organization.

  • 4. Stress tolerance : Tests your ability to handle stressful situations and maintain your composure.


Hints
  • 1. Focus on the resolution : Emphasize the steps you took to resolve the conflict and the outcome, indicating active conflict management.

  • 2. Reflect on learning : Talk about any insights or lessons learned from the experience that have contributed to your personal or professional growth.

  • 3. Stay professional : Keep your description respectful and avoid blaming others; focus on your role and actions in the conflict.

Tags
Topics: 
Conflict Resolution
Communication
Roles: 
Barista
Cashier/Barista
Retail Store Manager
Companies: 
Starbucks
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