4252. How would you react if a partner told you they were doing something against company policy?

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Interviewer

Imagine if a colleague confided in you that they were engaged in an activity that goes against our established company policies. How would you handle such a situation?

Skill Assessed
  • 1. Integrity : Assesses your commitment to company ethics and adherence to rules.

  • 2. Problem-solving : Evaluates your ability to address and resolve non-compliance issues.

  • 3. Communication : Measures your capability to discuss sensitive issues with colleagues and superiors effectively.

  • 4. Judgement : Determines your ability to make sound decisions when faced with ethical dilemmas.

Purpose
  • 1. Assessing situation handling : Determines how you navigate complex interpersonal situations involving ethics and policy.

  • 2. Understanding of company values : Evaluates whether your actions align with the company’s values and standards of conduct.

  • 3. Evaluating teamwork dynamics : Considers your approach to teamwork when confronting issues of compliance and peer behavior.

  • 4. Testing crisis management : Judges your capacity to manage and mitigate issues that can escalate if not appropriately addressed.


Hints
  • 1. Refer to specific policies : Mention your knowledge of company policies to show understanding of what is considered non-compliant behavior.

  • 2. Discuss reporting steps : Explain the steps you would take to report the issue according to the company's protocols.

  • 3. Consider all stakeholders : Emphasize the impact of actions not just on the individual but on colleagues, the company, and customers.

Tags
Topics: 
Conflict Resolution
Communication
Roles: 
Barista
Companies: 
Starbucks
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