Description
Can you tell me about your definition of customer service and why it's an important component to our business?
1. Empathy : Understanding customer needs and showing concern for their experience.
2. Communication : Effectively conveying information and listening to the customer to meet their needs.
3. Problem-solving : Identifying and resolving issues that customers face in a timely manner.
4. Patience : Maintaining composure when dealing with different types of customers, including those who may be dissatisfied or frustrated.
1. Assess values alignment : Determining if your view of customer service aligns with the company's ethos.
2. Evaluate interpersonal skills : Understanding your capability to interact positively with customers.
3. Gauge problem-solving abilities : Assessing your capability to address and resolve customer issues.
4. Understand motivation : Learning what drives you to provide good customer service and how that might benefit our team.
1. Reference past experiences : Drawing on past roles or experiences where you provided exceptional customer service.
2. Link to company values : Relating your definition of customer service to the known values and mission of the company.
3. Focus on skills : Highlighting the customer service skills you possess and how they would apply to the role.